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Shipping & Returns

Standard Shipping Policy
All items displayed on the website are available for order.  Products in stock will ship within 24-48 hours of your order being placed and credit card payment processed. If we are unable to ship your order within this time frame, we will contact you.  Shipping policy for special order items will be quoted per order.  Your credit card will not be charged until your order is ready to ship.

 

Shipping Costs - Retail
RDG Woodwinds uses a simple and easy to use shipping table for all its retail orders. This will be calculated for you automatically during your order, allowing you to choose your method of delivery. See the below table for your reference before checking out:

Order Total  
USPS Priority Mail
(2-3 bus. days)
 
UPS Ground
(2-7 bus. days)
 
UPS Next Day
(1 bus. day)
Up to $50.00  
$8.50
 
$10.50
  Contact Us for Quote
$50.01 - $100.00  
$9.50
 
$11.50
 
Contact Us for Quote
$100.01 - $150.00  
$11.00
 
$13.50
 
Contact Us for Quote
$150.01 – $300.00  
$12.50
 
$14.50
 
Contact Us for Quote
$300.01 +  
FREE!
 
FREE!
 
Contact Us for Quote

Please note: Free shipping for orders over $300 does not apply to instruments, gouging machines, or shaping machines. It also does not apply to international orders.  We reserve the right to choose the shipping method for orders that qualify for free shipping.

Next Day Shipping

Shipping Rate quote for UPS Next Day Air is an estimate only.  Actual rates may vary based on package weight and destination.  Please call us at 888-RDG-REED if you have any questions.  

Sales Tax

RDG Woodwinds is required by law to collect sales tax on sales to California residents.  Residents of Los Angeles County will be charged sales tax at the Los Angeles County rate.

 

Standard Return Policy
Please contact RDG Woodwinds if you would like to return any portion of your order.   Tube cane, processed cane, sheet music and finished reeds are not returnable.  Returned shaper tips are subject to a 15% restocking fee.  Returned merchandise must arrive to us in perfect saleable condition, in its original packaging, and must be accompanied by the original store receipt.  Should you return an item that qualified for free shipping, you will be refunded for the cost of the item minus the actual shipping and handling cost of the original package.  Items purchased after a trial period may not be returned, so please make your selection carefully.


Permissible Time Frame for Return

Retail purchases:
ALL requests for a return must be made within fifteen days from the invoice date. Once a return has been authorized, we must receive the product within ten days.

Wholesale purchases:
All sales are final. Products reported damaged within five days of receipt will be replaced.

If you have any questions, please do not hesitate to contact us.